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Problems logging into your Acer/HP 250 G7 laptop

What users might be experiencing

Users may find that the login is defaulting to the “.\localadmin” account and asking for a password, which they do not have.

What we’re doing to fix this issue

We’re working with Microsoft to find a fix for this, as well as exploring other options to avoid the issue occurring. We’ll send you updates on how the work is progressing.

Children and young people can still log in to their devices by following the steps below.

What users need to do to log in successfully

If the device is trying to log in to “.\localadmin” and asking for a password, please advise users to do the following.

If no local user password has been set:

  • Click “OK”
  • Change the username in the upper box from “.\localadmin” to “.\localuser” (it’s important to include the “.” dot and “\” backslash)
  • Do not enter a password
  • Press return
  • This should log you in as the local user

 

If a local user password has been set:

  • Click “OK”
  • Change the username in the upper box from “.\localadmin” to “.\localuser” (it’s important to include the “.” dot and “\” backslash)
  • Enter the password you have set
  • Press return
  • This should log you in as the local user
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